eScription Trouble-Shooting Guide

Before you begin this Trouble-Shooting Guide, please look at the text display area again. This is a continuous looping demo with a short pause at the end of the loop. If there is still no scrolling text, please continue.

Most common trouble-shooting issues can be easily resolved through use of the eScription FAQ.

Please note that a new window will open each time you click on a link if any of the following conditions are true:

You are viewing this web page in Netscape 4.x.
You have disabled JavaScript in your web browser.
You are viewing this web page in Internet Explorer and your Security Level is set to High.
You are viewing this web page in Internet Explorer and you have disabled Active Scripting.

Please review the following information to help you resolve any problems that you have may be encountering with our demonstration. This web page contains some detailed technical information that may be beyond the interest level of all internet users. Please go to our Connection Test Page to offer us feedback without having to examine the details, or forward this web page to your Network Administrator for examination.

What should have happened - A walk through of the typical viewer experience. This walk through assumes that all eScription requirements have been met.
eScription FAQ (Frequently Asked Questions) - Answers to Frequently Asked Questions and solutions for common trouble-shooting issues.
Requirements of the eScription Platform - Information on browser settings (Technical Level: Moderate).
Supported Browsers - General information about supported browsers.
Connection Test Page - A quick way to offer us feedback about any problem that you have encountered.
Java Permissions Settings for Microsoft VM - Information on Microsoft VM settings (Technical Level: High).
Contact Speche (info@speche.com) - E-mail Speche Communications, Inc.

What should have happened (if everything would have worked):

Your web browser will download the web page from our server and render the HTML
Your web browser will download the SpecheBox Applet from our server.
Exception:
If you have already downloaded the current version of the SpecheBox Applet by viewing an eScription event or taking a Product Tour, your browser will load the SpecheBox Applet from the web cache on your local computer.
You will be prompted to grant the SpecheBox Applet the permissions required to run. (See General FAQ #2 or Tips for Viewing eScription Events)
Exceptions:
1. If you are using Internet Explorer with the Microsoft VM and your Security Level is set to Low, you will not receive this prompt.
2. If you have already received, and responded to this security prompt during your current web browser session, you will not be prompted again. (See General FAQ #3, General FAQ #14)
3. Netscape 4.x users will receive four security prompts.
The SpecheBox Applet will load and connect to our broadcast server.
Formatting options and a View Transcript button will be provided.
Streaming text will scroll through the text display area.
You will have the ability to change the Font, Font Size, and Color of the text
You will have the ability to change the Background Color of the text display area.
Exception:
This feature is not available if you are using Netscape 6.x.
You will have the ability to view an up to the second transcript of all text received

Requirements of the eScription Platform:

Your computer must be able to run Java applets. This requires the installation of a Java Runtime Environment (JRE) or a Java Virtual Machine (JVM) such as the Microsoft VM or the SUN Java Plug-in. (See General FAQ #1)
Your network / firewall / proxy server must allow the downloading of Java Applets.
Browser Settings:
- Internet Explorer (See General FAQ #4, General FAQ #6, General FAQ #7, General FAQ #8)
  - Your Security Level can be set to Low, Medium-Low, or Medium.
  - If your Security Level is set to Custom, the following security settings must be not be disabled.
    1. Active Scripting - This must be set to Enable or Prompt.
    2. Scripting of Java applets - This must be set to Enable or Prompt.
    3. Java permissions (under Microsoft VM) - This must not be set to Disable Java. If your Java permissions is set to Custom, please see Custom Java permissions settings for the Microsoft VM. Please note that the settings for the Microsoft VM will be applied to the JRE / JVM that is currently being used by your web browser (Microsoft VM, Java Plug-in, etc...).
    4. If you are running an older version of Internet Explorer (5.x), and have not updated your browser via Windows Update, it may be necessary to modify the following additional security settings.
      1. Download signed ActiveX controls - This must not be disabled.
      2. Script ActiveX controls marked safe for scripting - This must not be disabled.
- All other web browsers (See General FAQ #5, General FAQ #6, General FAQ #8, General FAQ #9, General FAQ #11)
  1. Java must be enabled.
  2. JavaScript must be enabled
Cookies:
- Cookies are used to allow a user to save their formatting changes of the display area.
- Cookies must be enabled to allow formatting changes to be saved.
Firewalls:
- All communication is via HTTP over port 80.
- This platform is configured to work with all Standards Compliant firewalls and proxy servers.
- If you were able to load the page, but scrolling text did not appeared in the display area, please try our Connection Test Page.

Browsers Supported by the eScription Platform:

Any web browser that is capable of running JavaScript and Java Applets (See General FAQ #1) may be supported by the eScription Platform. A wide variety of Java capable browsers are available for download and installation. We have listed a few browsers that have been recommended by our viewers. The listed browsers represent only a fraction of the browsers that are capable of showing the text display. Please see Requirements of the eScription Platform for additional detail on configuring your web browser to work with eScription.
Windows: Internet Explorer (See General FAQ #4), Netscape, Mozilla
Macintosh: Netscape, Mozilla, Safari
Linux: Netscape, Mozilla
UNIX: Galeon, Mozilla

Custom Java permissions settings for the Microsoft VM
If you are using the Custom setting for Java permissions under the Microsoft VM, please review the following:

Run Signed Content must not be disabled
Access to all Files must not be disabled
Access to all Network Addresses must not be disabled
Execute must not be disabled
Dialogs must not be disabled
Printing must not be disabled
Protected Scratch Space must not be disabled
User Selected File Access must not be disabled

Supported Browsers - General information about supported browsers
Connection Test Page - A quick way to offer us feedback about the problem you encountered
What should have happened - A walk through of how it should have gone
Requirements of the eScription Platform - Information on browser settings (Technical Level: Moderate)
Java Permissions Settings for Microsoft VM - Information on Microsoft VM settings (Technical Level: High)
Contact Speche (info@speche.com) - E-mail Speche Communications, Inc.